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Cincinnati Bell TV Customers Complain Of Outages

Cincinnati Bell TV Customers Complain Of Outages

UPDATE: 

(Cincinnati)Cincinnati Bell Spokesperson Angela Ginty says about 80-percent of the service outages have been restored. Ginty said the outages happened when the program guide server failed to connect with certain set top boxes. She says they are reccomending anyone with continued problems to unplug their set top boxes for three minutes then plug it back into the electrical outlet. She says affected customers will be compensated for the service outage.

(Cincinnati) The CEO of Cincinnati Bell posted the following message on Facebook at about 8:14 p.m. Sunday:

Cincinnati Bell regrets that we are experiencing significant technical difficulties with Fioptics which has disrupted your services. I apologize to our customers for the inconvenience as we work diligently to determine the cause and restore services. We will be updating this site as we get additional information.

 

Ted Torbeck

CEO, Cincinnati Bell

(Cincinnati) The 700WLW News Team started receiving calls of outages for Cincinnati Bell customers Sunday afternoon. Callers also reported having trouble reaching Help Desk and Service Operators to report the outage. Callers still reported outages of TV service Sunday evening, some angry they couldn't watch the Bengals game on their home TV. Cincinnati Bell spokesperson Angela Ginty told 700WLW News that crews are currently working to restore service. She said it is unknown how many customers have been affected but that service operators were flooded with calls which caused the system to overload. She says the Help Desk lines are now working, but she said affected customers do not need to call service operators at this time because they are aware of the problem and are currently working to restore service. Ginty said outages began at 8 a.m. Sunday morning.

 

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